Refund, Return & Exchange Policy

1. Nature of Our Products

Every product sold on Varma Electronics is quality-checked before it is packed and shipped. Because electronic components (microcontrollers, sensors, ICs, modules and similar parts) can be permanently damaged by incorrect wiring, incorrect voltage, static discharge or general misuse once they leave our facility, we do not accept returns or exchanges for change of mind, or for damage caused after delivery. This is stated on every product page before you order.

2. When We Do Offer a Replacement or Refund

Notwithstanding Section 1, we will replace the item or refund your payment if:

• You received the wrong product (different from what you ordered);
• The item was missing from an otherwise delivered package;
• The item arrived physically damaged in transit (crushed packaging, broken casing, etc.); or
• The item is confirmed dead-on-arrival (DOA) or defective straight out of the box, unrelated to handling after delivery.

To help us verify these cases quickly, please report the issue within 48 hours of delivery and include clear photos (and, where possible, an unboxing video) showing the product and its packaging as received. Claims reported after this window, or without supporting evidence, may not be eligible.

3. How to Request a Replacement or Refund

Contact our support team via WhatsApp or email with your order number, a description of the issue, and supporting photos/video. Our team will review the claim and confirm whether a replacement, store credit, or refund applies.

4. Order Cancellations

You can cancel an order free of charge any time before it has been shipped, by contacting our support team with your order number. Once an order has been shipped, it can no longer be cancelled and is instead handled under Sections 1–3 above if there is a genuine problem with the shipment.

5. Refund Method and Timeline

Approved refunds for Door Delivery orders paid online are credited back to the original payment method used at checkout. For Offline Transport orders, since payment is settled locally rather than collected online, any approved refund is issued via bank transfer or UPI to a payment detail you provide. Refunds are typically processed within 5–7 business days of approval; actual credit to your account may take 3-5 business days depending on your bank or payment provider.

6. Payment Failures and Duplicate Charges

If an online payment fails but an amount was deducted from your account, or you are charged more than once for the same order due to a payment gateway error, contact us with your order number and payment reference so we can verify the transaction with our payment partner and issue a refund for any amount confirmed to be incorrect.

7. Institutional and Reseller Orders

Bulk orders placed via a college/institution quotation or a reseller stock request are confirmed with you (over WhatsApp or email) before dispatch. Any changes, cancellations or issues with these orders should be raised directly with our sales team through the same channel used to confirm the order.

8. Contact Us

For any refund, return or exchange query, write to varmaelectronicsap@gmail.com or call/WhatsApp +91 63004 89898.